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Tag: #BusinessExpansion

TDCX Opens Second Hyderabad Campus, Boosting India’s Global Delivery Hub Status

Hyderabad, Telangana: Global customer experience solutions firm TDCX has opened its second campus in India at Meenakshi Eco Park, Hyderabad, further strengthening the city’s position as a major hub for customer experience, sales, digital support and technology-enabled services.

The new campus comes as TDCX significantly expands its operations in India. The company’s India headcount has grown by more than 600% over the past three years, making India its fourth-largest operations base globally. Hyderabad has emerged as one of TDCX’s fastest-growing locations, driven by its strong technology ecosystem, skilled talent pool and expanding global services sector.

Located within the 6-million-square-foot Meenakshi Eco Park, the new facility has been designed to support TDCX’s continued growth while providing employees with a workplace focused on learning, collaboration and performance.

TDCX India supports leading global brands across digital advertising, e-commerce, fintech and technology. Its teams provide omnichannel customer support and technology-enabled services to clients across Australia, New Zealand, the United Kingdom, Ireland and North America.

Byron Fernandez, Group Chief Information Officer and EVP, TDCX, said India has moved beyond being viewed primarily as a cost-arbitrage destination. According to him, global companies are increasingly choosing India for its skilled workforce and ability to manage complex workflows at scale.

Ananth Premkumar, Country Director, TDCX India, said Hyderabad has established itself as one of India’s leading centres for technology, innovation and customer experience delivery. He highlighted the company’s ability to build production-ready teams rapidly, with one technology client’s agents being prepared in under six weeks to support faster go-to-market timelines.

TDCX India has also been recognized as a Great Place to Work for three consecutive years, reflecting its focus on employee experience alongside operational performance.

The company said the Hyderabad expansion reflects the growing importance of India as a primary global delivery market. With more than 20,000 employees across 37 locations worldwide, Singapore-headquartered TDCX provides customer experience, sales and digital marketing services, content moderation and other solutions across industries including technology, fintech, e-commerce, gaming, health-tech, media, travel and hospitality.

The new Hyderabad campus is expected to further strengthen TDCX’s delivery capabilities and support its continued expansion in India and global markets.

PepsiCo Leases 91,314 Sq Ft Office Space in Hyderabad for ₹35 Crore

Hyderabad’s position as India’s premier destination for Global Capability Centers (GCCs) continues to strengthen, with another major multinational corporation making a significant real estate commitment. PepsiCo India Capability Center LLP has officially leased over 91,000 square feet of premium office space in the city’s rapidly growing Kokapet micro-market, signaling a major expansion of its Indian operations.

The Deal in Numbers

According to recent real estate data, the comprehensive five-year lease agreement includes the following key details:

  • Location: 6th and 7th floors of Laxmi Infobahn Tower 4, Kokapet, Hyderabad.
  • Total Area: 91,314 sq ft of chargeable, Grade-A office space.
  • Financials: A monthly rent of approximately ₹52.96 lakh (pegged at ₹58 per sq ft), bringing the total estimated lease value to ₹35 crore over the five-year term.
  • Lease Terms: The agreement, which commenced on March 13, 2026, includes a standard 5% annual rent escalation and a security deposit of ₹4.76 crore paid to the landlord, GAR & Son Builders LLP.

Strategic Significance: Why Hyderabad and Kokapet?

This substantial investment is not just a real estate transaction; it is a strategic vote of confidence in Hyderabad’s thriving talent ecosystem and robust IT infrastructure.

Kokapet, often dubbed the “Next Gen IT Hub” of Hyderabad, has rapidly evolved from an emerging suburb into a premier enterprise corridor. With its proximity to the Outer Ring Road (ORR), world-class social infrastructure, and a concentration of Grade-A commercial developments, it has become the address of choice for global tech and corporate giants looking to establish or expand their GCCs.

As Raja Seetharaman, Co-founder of Propstack, noted on the deal:

“PepsiCo’s expansion of ~91,000 sq ft at Laxmi Infobahn underscores the relentless appetite global giants have for Grade-A GCC assets in Hyderabad. Kokapet continues to establish itself as a premier enterprise corridor, backed by robust infrastructure and sustained institutional demand.”

Fueling the GCC Boom in Telangana

PepsiCo’s move aligns with a broader, unstoppable trend in Hyderabad’s commercial real estate sector. Over the past few years, the city has consistently attracted top-tier multinational companies across sectors like technology, pharmaceuticals, finance, and FMCG. These organizations are drawn to Hyderabad’s deep pool of specialized STEM talent, proactive government policies, and high quality of life.

By expanding its Capability Center, PepsiCo is positioning itself to drive innovation, digital transformation, and advanced analytics from the heart of India, supporting its global business objectives.

Looking Ahead

As the lease takes full effect, the Laxmi Infobahn Tower 4 will see an influx of top-tier corporate talent, further boosting the local economy, retail, and hospitality sectors in the Kokapet vicinity.

For Hyderabad, deals of this magnitude reinforce its narrative not just as India’s “Cyberabad,” but as a mature, globally integrated hub capable of hosting the world’s most recognized brands. As more Fortune 500 companies follow suit, Hyderabad’s skyline—and its economic footprint—will only continue to rise.

Sanofi Expands Hyderabad GCC, Adds Nearly 2,000 Jobs in India

French pharmaceutical giant Sanofi is deepening its commitment to India with a major expansion of its Global Capability Centre (GCC) in Hyderabad. The company plans to add nearly 2,000 new jobs, increasing total headcount at the centre from over 2,600 employees to more than 4,500 professionals.

The expansion reflects Sanofi’s long-term strategy to strengthen its global operations by leveraging India’s growing pool of high-skilled talent in research, technology, and digital innovation.

Significant Investment to Support Growth

The expansion will be backed by a multi-hundred-million-dollar investment, though the company has not specified an exact hiring timeline. This move builds on Sanofi’s 2024 commitment to invest €400 million (approximately $474.6 million) in its India GCC operations by the end of the decade.

The investment signals a shift toward scaling high-value functions in India, positioning the Hyderabad centre as a critical part of Sanofi’s global ecosystem.

Focus on Innovation and Advanced Capabilities

The additional roles will span across several strategic domains, including:

  • Research & Development (R&D)
  • Artificial Intelligence (AI)
  • Data Innovation and Analytics
  • Medical Affairs
  • Commercial Capabilities
  • Corporate Functions

This indicates that Sanofi’s Hyderabad centre is evolving beyond traditional support services into a global innovation hub that contributes directly to enterprise-wide strategy and transformation.

India’s Growing GCC Ecosystem

Sanofi’s expansion comes at a time when India’s Global Capability Centre ecosystem is witnessing rapid growth. According to Anarock:

  • India hosts more than 1,700 GCCs
  • These centres employ over 1.9 million professionals
  • The GCC market could grow to $105–110 billion by 2030
  • The number of centres may exceed 2,400 by the end of the decade

What were once considered cost-efficient back-office operations have now transformed into innovation-led centres driving digital transformation, R&D, finance, and global operations.

Hyderabad: A Strategic Pharma Hub

Hyderabad has increasingly become a focal point for global life sciences and technology companies. The announcement precedes the city’s flagship biotechnology conference, BioAsia, where global pharmaceutical leaders such as Eli Lilly, Novo Nordisk, Merck, and Sanofi are expected to discuss research expansion and India’s pharmaceutical growth trajectory.

The timing further underscores Hyderabad’s growing importance in global healthcare innovation.

A Strategic Shift in Global Operations

For Sanofi, the Hyderabad GCC is emerging as a cornerstone of its global strategy. As pharmaceutical companies rebalance supply chains and invest heavily in digital capabilities, India’s skilled workforce and strong ecosystem make it a preferred destination for long-term investment.

This expansion not only strengthens Sanofi’s operational capabilities but also reinforces India’s position as a global hub for advanced research, AI, and pharmaceutical innovation.